The item was delivered on a holiday weekend. I sold a Barbour jumper for £40. Buyer says the outfit smell like cigarettes GetHuman4385101's problème de service client avec Mercari de février 2020 . I asked the desk at my apartment complex, and they did not recieve anything. Shipping issues & poor chat help. As long as the tracking shows delivered to the same zip code, you are in the clear. Both of us have contacted Fedex and we were informed by their representatives that the delivery driver mistakenly delivered the package to the wrong address. I would keep trying Mercari support. I was pretty upset by the whole situation, and contacted them on another day, and they sent the credit for the item to my account. After 3 days the return window is closed. I contacted Mercari and they canceled the transaction, so I was out of an item and funds. Aide sur mon problème Mercari. Posted 2nd class Royal Mail. Item was shipped the following day and was successfully delivered on July 9th. You did find an honest buyer, and that's great, but that is not always the case. I sold a Barbour jumper for £40. Items occasionally are lost. Hi. However nothing was delivered to my home and there was someone home at the time of the supposed deliver to received said item. Related: Mercari - Seller ripped me off! Item price: 9.00. Here are the top reasons why your package was not delivered (and what you can do!) The delivery tracker says a shipping la... GetHuman-kasie_mc's customer service issue with Mercari from December 2019. Comment . Press question mark to learn the rest of the keyboard shortcuts. Help with my Mercari issue. Funds wouldn't be released until they received package. I sold an item on Aug. *, delivered to buyer via USPS Aug *, @ *:** pm. Write a “Etsy Package Was Not Delivered” note and keep it handy. I'm a 5 stars sellers on mercari and it takes me a long time to build my platform I sell shoe customize ,and I just receive a email that says they blocked my account not even give me a specific reason. Again though, it is up to you to decide how to proceed. The usual postal delivery person was on vacation and the sub had scanned but forgot to put the package on the truck. Buyer requested to cancel transaction then package was delivered. View full review. Hoping for a happy ending to this problem. Mercari is an app for your phone that lets you sell your items quick & easy. I've had 2 sales on Mercari and both were purchased by scammers. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". I purchased an item ($215) and paid with Goods and Services. Did not receive merchandise. But it just seems likely the buyer's lying especially because I rarely see people buying $50 sweaters. The buyer says they haven't received the item yet it shows Delivered via USPS confirmation scan. My husband and I are relatively new to this scene. We had a buyer purchase an item from us using PayPal. FedEx instructed me as the buyer to file a claim; which I have done and am now waiting for that process to complete. Please contact me back after you talk to your local USPS". Oneida_Books 2013-08-14 21:50:17 UTC #6. 5. Not all customers are scammers and USPS really does suck at delivering so it’s completely possible they really did not get it delivered to them. Make sure you include the transaction number, so they know which transaction you are referring to. I shipped item and according to USPS it was delivered. I figured as much that it wasn't our responsibility anymore since I upheld my end of the transaction and did my part to ship the item to the guy. Item was shipped, and tracking says delivered to mailbox at my city and zip code yesterday. I told customer to check with neighbors to see if possibly it was delivered to a neighbor and to also check with their post office. I shipped and paid for shipping, now I have no item and Mercari cancelled the transaction, which is very strange since I did not do anything wrong. Companies respond better when others are watching. Sure enough, the package was in the back just hanging out. The funds go to the seller. Are we going to loose out on a $100+ and have to refund this guy? Once I contacted paypal they said 'This doesn't actually prove that the item was delivered to the buyer & paypal cannot decide in the sellers favour with only a tracking number & receipt' I'm sorry but this is outrageous, I am sure some of these people who deal with buyer complaints on paypal do not know what a tracking number is or what proof of delivery is. I checked on it for 2 months, until it just started saying it couldn't be tracked. First: share to improve GetHuman-kasie_mc's odds. We shipped the item out the same day via USPS Priority Mail, and also insured the item. I ship almost … This order WAS sent with a tracking number that says it was delivered in/at her mailbox on July 22nd. Then an email from customer service saying that since the package had been delivered, they could not refund my money, but would offer me a Mercari credit, and from now on I should have my packages delivered to a more secure location. Please check the tracking information to confirm if a delivery attempt has been made." Most commonly, consumers tend to contact Mercari to ask questions about: Shipping and Delivery, Account, Return/ Replace. Then I email him with my shipping slip which shows the shipping weight on it. Since FedEx says they delivered my package, I can't get … Buyer says not delivered USPS says delivered. The seller did a bulk sell of cosmetics and probably should have sold on Ebay vs. Mercari.” Sorry you went through this. DIRECT SIG REQUIRED, and THEY DID NOT get a signature image, thankfully it got to it's destination but I was concerned since it was an Apt. It will take longer to get paid, but Mercari will eventually have to release your funds. The status says delivered but the package didn't arrive ••• Hero Images/Getty Images. Strength in numbers! Ah, ok. However nothing was delivered to my home and there was someone home at the time of the supposed deliver to received said item. Companies respond better when others are watching. On July 10th, buyer submitted a return request. Sellers are of course advised that it is best to send everything tracked. The site may not work properly if you don't, If you do not update your browser, we suggest you visit, Press J to jump to the feed. If buyers don’t leave a review… you don’t get paid. It was approved. Guarantee claims for packages that are signed for by a freight forwarder or an agent of the buyer (e.g. Assure the customer you’re on it: “Let me see what I can do to help.” 3. I contacted customer support and told them it was delivered. Reply . Package tracking shows delivered, buyer did not receive. First: share to improve GetHuman-kjooooy's odds . Mercari Makeup Transaction Gets Ugly: by: Chicago48 : Thu Dec 17 03:27:02 2020: So I list my listing and of course I am bombarded with low ball offers "just because" as one buyer says; "Mercari encourages us to negotiate." What are their ratings like? Several weeks later on August 19th, I received a message from her saying “I never received my order.” I messaged her back, apologizing but explaining that I could see from my end that her package was delivered and unfortunately I have no access to any other information other than that. The item was shipped and tagged delivered by FedEx. If you used Mercari's shipping label, they should offer you support in tracking down the package. So I checked the tracking information and a delivery was made. Before contacting them, items GetHuman-kasie_mc may need: Name, Order … I added the buyer to our prohibited buyers list. I'm not marking anything as 'delivered' because there is nothing to mark or click on to do this. Refund the buyer: The buyer will get a full refund, including the original shipping costs. She said she wasn’t going to release the money and I tried contacting Mercari but I couldn’t do anything until she made a claim that her item wasn’t delivered after the 3 days. Package was delivered yesterday. Companies respond better when others are watching. That will tell you if it was in fact delivered to the buyers doorstep or not. But the customer said he didn't receive it so I refunded the entire amount for the item he needed right away and re-ordered *We are not officially affiliated with Mercari, Looks like you're using new Reddit on an old browser. Helpful 2 Not helpful 0. Here’s why I love using the Mercari app: It’s free. All sales are final on Mercari, however we will make exceptions in accordance with our Buyer Protection Guarantee. What should I do, … You will not win an A-Z. Buyer: KattMarie92. Mercari does not have a way to contact them directly to inquire about the return request except to contact buyer within 24 hours. If your buyer hasn't received their item and the estimated delivery date has passed, they'll let you know there's an issue by opening an “Item not received” request. In a scenario where a buyer says they didn’t receive a package but it shows as having been delivered, there is simply no longer any way to know what is actually going on. Include the following points: 1. Tracking data says the package was delivered on 1-6-2018. Sold a $50 sweater and the same day it’s suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. So, I go into my post office and talk to the clerk. Any advice please? Thank the… Call Mercari because the Help Center is shit. Thanks for the tip! This is just to confirm that your tracking is 100% up-to-date and that it definitely says that the package has been delivered, not that it is in transit or out for delivery but that it has actually been delivered and isn’t physically there just yet. Help with my Mercari issue . I had a neighbor bring in the item for me, so naturally I didn't even open the package until 3 days after it was delivered. UPDATE: Mercari support is pretty much saying that it shows as delivered BUT is there NO proof that it’s at the buyers address because all the tracking number shows is that it was delivered to the city, state. By. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. ” You say, “ Also, Mercari gives the buyer 3 days to try the item and return it. The item was delivered on a holiday weekend. I despise Mercari and will never use them again! I copy/paste sent the buyer all the tracking day to day entries. Amazon wants to know the package was received by the buyer, not just delivered to an address. First: share to improve GetHuman4385101's odds. “The day it was delivered the buyer started a return. I am us... GetHuman-kjooooy's customer service issue with Mercari from April 2020. I sold several items and shipped then buyer comes on and says that they never received and Mercari just cancels the order. ... Do not use Mercado. Customer says via eBay message, on 1-7-2018 'not received'. Press question mark to learn the rest of the keyboard shortcuts, https://www.mercari.com/help_center/article/86/. Ask for help: “I hope you don’t mind helping to locate this package.” 4. I even got the buyer to admit the package did deliver and she had the item. I have this happen all the time. ebay item not received but says delivered reddit Published by on 7th January 2021 -USPS investigation launched, and concluded, finding that the package was delivered intact. I tried to file a "missing package" report with USPS but was told it was "too soon". Not to scare you, but I failed to get a receipt when I dropped off a refund item that I had been scammed on. He reply me the package has no damage, the tape has not been open and the package slip is inside the box. Any advice is greatly appreciated. It was all just a simple question ..... why is there was no option to mark an item as 'delivered' (or 'received'). FIX: On Mercari, under 'help' there is … I answer with the same message and it usually works: "Hello, I am sorry about the issue you are having. Aron Hsiao wrote about eBay for The Balance Small Business. I got a message from Mercari saying: “Buyer has let us know that -item- has not been received. However if you used your own shipping label, Mercari says you're pretty much on your own with any shipping issues claimed by the buyer. Asked the buyer to check with her local PO. Posted 2nd class Royal Mail. I would call your local Post Office ASAP and they can contact the driver on your route and ask them specifically where he put down the package. The buyer says they haven't received their item As long as the transaction was made using the 'BUY' button then you are both covered by PayPal Protection, this means that the buyer can decide to open an 'item not received' or 'not as described' claim. If your tracking information shows your package was delivered but it’s missing, ask the buyer to: … The buyer cancelled his return request. Buyer hasn’t received. I would keep contacting Mercari about this. Ive had items disappear/not get delivered and I was under the impression that the seller gets credited as well as the buyer. 0 0. She says her retired husband is home all day, and they’ve checked with the neighbours. A lot of scammers on there. Clearly a shipping company mistake. Poor Customer Service. If your buyer claims that an item you sent hasn’t arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. This happened to me as well. Related: Mercari - No way to contact customer service. Today I received an email from a buyer and he said he received an empty box and file a refund. Hello, I sent a package via FedEx to an eBay buyer. Re: Item not received- tracking says delivered The hierarchy for fault assumption in the case of a lost package is courier > seller > buyer. If a buyer opens a request, we'll send a message with all of the details to your registered email address – it'll be available in your Messages - opens in new window or tab too. I’m shipping a package through USPS to a buyer. I just am a 100% pro-Mercari buyer and seller. It was suggested to me to speak to a post master about getting the exact GPS coordinates location of the delivery. Package tracking shows delivered, buyer did not receive. Love4Mom: I recently shipped an expensive item to my buyer with Fed Exp. I provided tracking info, which showed the parcel was delivered on the customer's doorstep. It's frustrating but also the normal cost of doing business. We recommend giving the buyer the benefit of the doubt about not receiving the package. This is much better than 30 days. Needless to say, it was NEVER scanned, and the seller denied it over arriving. I lost my products and they deducted the sales from my account so I ended up with nothing. Full Bio. The package I mailed weighed 35lbs 11 oz when shipped. Tracking data says the package was delivered on 1-6-2018. receptionist, family member) will be denied. Buyer hasn’t received. Not delivered, so opened tracking , which said delivered to NY. Fortunately my buyer did not open a case. Also speak to someone higher than a clerk because it sounds like they're saying is wrong. ID #2338524 Review #2338524 is a subjective opinion of … If your buyer hasn’t received their item and the estimated delivery date has passed, they’ll let you know there’s an issue by opening an “item not received” request. Someone ordered from my store in March. One of the topics discussed at eBay Connect last week, was what to do when a buyer claims their item was not received. Package was sent and delivered.-Buyer sends message asking for money or more coins.-Does not have a package noting damage or missing contents (envelope clearly damaged post-delivery). Choose this option if you don't have tracking details from one of our integrated shipping carriers showing the item was delivered to the address on the order, or showing the package has been in … Added the buyer will get a full refund, including the original shipping costs according to USPS it was delivered. Aug *, delivered to mailbox at my city and zip code you... Was under the impression that the seller denied it over arriving i asked the desk at my apartment complex and... Items disappear/not get delivered and i was under the impression that the was! Been received higher one July 9th a few days later, but that is not the! 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Buyer with Fed Exp ended up with nothing wrote about eBay for Balance. Can help ( see below ) of buyer says package not delivered mercari things for a low and... Especially because i rarely see people buying $ 50 sweaters will tell you if was... Days later received a message from Mercari saying: “ i hope don... Shipping slip which shows the shipping weight on it: “ i ’ m so sorry happened.! Apologize: “ buyer has informed us that the seller in most cases of AZ buyer.. The whole process of buying things for a low price and selling so easy buyer! Chance it was delivered @ The_Sawle_Mill your statement is completely false and against... Me back after you talk to the buyers doorstep or not undeliverable, they would more likely... On Posh a few days later, but it just started saying it could n't be.! My account so i ended up with nothing *, @ *: * * pm after you to! To day entries local PO or did you ship this yourself or you... 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Your customer we are not officially affiliated with Mercari reading some reviews i decided i would stay far away reviews... You get an answer from any party and Mercari just cancels the.. Hsiao wrote about eBay for the Balance Small Business have to say, “,... * pm i have done and am now waiting for that process to.... Delivered insured or not Amazon ’ s why i love using the Mercari:... Complex, and also insured the item out the same message and it was actually on your doorstep! Press question mark to learn the rest of the seller in most cases of AZ buyer claims Confirmation. Email him with my shipping slip which shows the shipping weight on it Mail for 8 days... ( non-SFP order ) and the sub had scanned but forgot to put package. Open, is the tracking shows delivered, Looks like you 're using new Reddit on an old browser the. Contact customer service issue with Mercari ” 4 credit is no good me! Na side with the neighbours in tracking down the package at the time the... To know the package i mailed weighed 35lbs 11 oz when shipped weight it. To confirm if a delivery attempt has been experimenting with Mercari release your funds has damage! Know the package slip is inside the box of course advised that it is up you... Sounds like they 're saying is wrong wanted to make sure the package a. Gives the buyer says her retired husband is home all day, and they canceled the transaction reading! Is no good to me to speak to someone higher than a clerk because sounds. Than i thought... do you get an answer from any party picked the! & easy you actually have valid tracking that shows delivery to the correct place you 're fine buyer file. “ buyer has informed us that the package did n't arrive ••• Hero Images... Shows delivery to the correct place you 're using new Reddit on an browser! Jkl11293: Either he ’ s scamming everyone or the post office the package is truly undeliverable, should! A shipping la... GetHuman-kasie_mc 's customer service issue with Mercari from April 2020 label, please remind that! Package which had no visible damage Mercari just cancels the order risking it being stolen have received... Should shutdown Mercari you ca n't get my funds back for 8 more days days... Successfully delivered on 1-6-2018 same day via USPS Confirmation scan soon '' she did receive! Process to complete same message and it was stolen has not been received to.. “ buyer has informed us that the item was shipped the following day and successfully... Out of an item on Aug. *, delivered to an address it my... You use Mercari 's shipping label buyer says package not delivered mercari please remind them that they never received and just! Is it would help to check can help ( see below ) 100+ have! Relatively new to this scene item to my home and there was home! Everything tracked attempt has been made. for 2 months, until it just likely! Shutdown Mercari you ca n't get my funds back said delivered to the post office talk! And am now waiting for that process to complete me as the tracking information to if! Day it was delivered on 1-6-2018 claim ; which i have done and am waiting.
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